1. Understand the decision
Read the entire decision letter. Identify the exact issue, the reasons given, the effective date, and the review instructions. Keep the envelope or record the date you received it.
2. Request an internal review
For an appealable Ontario Works or ODSP decision, an internal review is generally required before an appeal to the Social Benefits Tribunal. Send the request in writing to the office that made the decision, explain what you disagree with, and keep a copy and proof of delivery.
3. Gather relevant evidence
Organize records that respond to the reasons for the decision. Depending on the issue, this may include medical information, income or asset records, housing costs, correspondence, or a dated timeline. Focus on documents that directly relate to the question being decided.
4. Consider an appeal to the Social Benefits Tribunal
If you remain dissatisfied after the internal review, you may be able to appeal to the Social Benefits Tribunal. The Tribunal hears certain appeals about Ontario Works and ODSP, including decisions about eligibility, amounts, and benefits. Not every decision is appealable.
5. Get assistance
A community legal clinic or qualified representative may be able to help you understand whether a decision can be appealed, prepare evidence, and get ready for a hearing. Legal clinic services and eligibility vary.
Official appeal information
Social Benefits Tribunal: appeal and hearing process