Start with the issue you need help with
Different questions are handled by different organizations. The most effective next step often depends on whether you need help applying, understanding a decision, challenging a decision, or finding local support.
Benefit application or file
For questions about an active ODSP or Ontario Works file, contact the office or worker identified in your program correspondence.
Decision or appeal
Read the decision letter and follow its review instructions. Community legal clinics may be able to provide help.
Community services
211 Ontario can connect people with local community, social, and government services.
Find legal help
Legal Aid Ontario’s community legal clinic directory can help you find a clinic serving your area. Clinics have different service areas and eligibility requirements.
Before contacting an organization
- Have the relevant letter or file reference available, but do not post personal identifiers publicly.
- Write down the question you need answered.
- Note the date, time, and name or role of the person you speak with.
- Keep copies of documents and proof of submission.
- Check whether a deadline applies.